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First Financial Colleague Sets Outstanding Customer Service Example

Patricia Thornton, First Financial COBRA Specialist, loves her customers. Garnering more than 25 five-star Google reviews, plus several email kudos from customers who specifically mentioned her by name, Thornton is raising the bar for what outstanding customer service means at First Financial. “I’m a firm believer in doing unto others as you would have them …

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First Financial Provides Uninterrupted Service During COVID-19

Since COVID-19 first arrived in the United States, First Financial Group of America made every effort to battle it by implementing our business continuity protocols. This allowed us to continue assisting our customers while keeping them and our colleagues safe. Plus, because these protocols were already established, we can carry on business as usual, providing …

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New First Financial Office Space Provides Additional Amenities for Employees

Since 1966, First Financial has proven to be a reputable leader in providing premier employee benefit solutions to our customers. One key to our success is our amazing colleagues. As an employer of choice, the First Financial culture encourages colleague engagement, diversity, open communication, innovation. Our employees know a career with us is not just …

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New Employee Benefits Under the American Rescue Plan Act of 2021

On Thursday, March 11, President Biden signed the American Rescue Plan Act of 2021, a $1.9 trillion COVID relief and stimulus bill. The new law includes two important employee benefit provisions. COBRA subsidies First, the law allows workers who have been involuntarily terminated or experienced a reduction in hours to continue their employer health insurance …

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New Enrollment Assistance Center Keeps Customers and Employees Safe

Summer is the time of year that First Financial holds Open Enrollment – a period of time that a majority of customers enroll in their benefits. During enrollment, our representatives typically conduct one-on-one meetings with customers to discuss benefit options and answer questions. However, because COVID-19 continues to run rampant in our communities, First Financial …

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IRS Okays Mid-Year Changes to Health, FSA and Dependent Care Elections

To assist with the nation’s response to COVID-19, the IRS recently announced increased flexibility during calendar year 2020 for employers to allow new types of mid-year election changes under Section 125 “cafeteria” plans and extend claims reimbursement periods for Flexible Spending Arrangements. Under IRS Notice 2020-29, employers can amend their Section 125 plan documents to …

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Coronavirus Aid, Relief, and Economic Security Act Summary

In the face of economic damage from the COVID-19 pandemic, President Trump signed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) into law on March 27, 2020. This comprehensive legislative relief package is designed to help stabilize fragile industries and to provide tax credits and loans to businesses to help them retain their …

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