First Financial Blog

Industry insights, tips and news.

First Financial Colleague Sets Outstanding Customer Service Example

Patricia Thornton, First Financial COBRA Specialist, loves her customers. Garnering more than 25 five-star Google reviews, plus several email kudos from customers who specifically mentioned her by name, Thornton is raising the bar for what outstanding customer service means at First Financial. “I’m a firm believer in doing unto others as you would have them do to you. If people are calling me, then they must need my assistance, and it’s my responsibility to help them,” Thornton said. It’s this philosophy that propelled Thornton to be the inaugural winner of First Financial’s internal Google Review contest – a friendly competition

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