Administrative Solutions

Providing Top Solutions for Your Organization

First Financial Keeps Your Best Interest in Mind

As an employer, you invest significant resources into employee benefits decisions affecting your organization. One of your biggest challenges is to ensure that they are made in the best interest of all involved. Options need to be weighed to see how they will impact you, your employees and your organization. 

In a world of ever-changing employee benefit scenarios, success is dependent on selecting the right company to help you identify and navigate barriers and complications related to maximizing options. Partnering with us, a fully-licensed third-party administrator opens the doors to industry best practices, utilization of advanced methods of technology, and up-to-date management of compliance and legal regulations. 

In addition, we offer a full range of administrative services such as online billing, record keeping, and program evaluation to keep your organization running smoothly and efficiently.

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Reduce the time it takes to reconcile your bill with our easy-to-use online billing system.


Our ComparePlus Tool provides a more efficient way for us to quickly compare the vendor invoice to payroll data and the enrollment platform for you. The software identifies the discrepancies in a very easy to understand format, expediting the vendor billing reconciliation process.

Administrative Billing Center

Our online Administrative Billing Center (ABC) gives you the ability to view and download your invoice for a simple approach to payroll deduction. It helps eliminate paper invoices and drastically cuts the time it normally takes to reconcile. Features include:

  • View employee premiums and coverage information
  • View individual premium history
  • System integration between invoice and enrollment platform
  • Download invoice online


We understand needs vary between groups, which is why our ABC system provides the utmost flexibility. You can reconcile your invoice accurately and easily with system and payroll alignment to minimize monthly adjustments. It provides access for a file download to various formats such as Excel and/or PDF.

Secure Online Account Access
You can trust that First Financial will keep all of your information safe. Our website is completely secure and our experienced technical staff will make sure it stays that way.

On-Leave Billing

Over the years, we’ve heard time and again from our customers that they need a better way to manage benefits for employees who are out on leave. To help alleviate the stress associated with this additional task, we introduced an on-leave billing program that works in conjunction with our billing system.

Our standalone on-leave billing system works like this: If an employee goes out on leave and deductions are no longer sent via payroll, the system will generate a letter outlining the benefits for which funds were not received, who to call for details and where to send payment. The employee will be mailed this letter each month while on leave. You will receive copies of the system-generated letters for your files.

This value-added service relieves your payroll office of the responsibility of collecting premium and tracking employees who are out on leave. Never again will employees’ benefits be in jeopardy due to non-payment because of leave of absence or failure of notification of the premiums due. Let us handle that for you.

Section 125 Plans

We provide cost-effective methods to manage plans and maximize pre-tax contributions.

Manage Section 125 Plans and maximize pre-tax contributions

Section 125 “Cafeteria Plan” Administration

Costs for the administration of your benefit plans continue to rise and make it expensive to provide employees with quality programs. With Section 125, also known as “Cafeteria Plans,” you can reduce payroll-related taxes while allowing employees to pay for benefits on a pre-tax basis. We provide cost-effective methods to manage plans and maximize pre-tax contributions.

We will determine which products qualify under Section 125 as well as the following:

  • Assure continuing compliance with IRS and Department of Labor regulations and your unique rules
  • Provide all necessary forms and review all Salary Reduction Agreements, Benefit Election Forms, Plan Documents, and plan changes and amendments
  • Coordinate Post Enrollment Payroll Software Upload
  • Maintain all plan records to provide verification of plan compliance
  • Process and administer all new and existing payroll deductions for insurance products under Section 125
  • Process all medical reimbursement and dependent care flexible spending account claims
  • Assist with carrier claims and associated follow-up as needed
  • Provide consolidated online billing to allow payroll departments to submit one check to us for all payroll-deducted products. All interest-bearing and time-sensitive contributions will be processed by our Contribution Desk within two working days of the receipt of the funds.

Benefits Management System

Enhancing your Benefits Enrollment Experience with our industry leading administration platform, FFenroll.


FFenroll is an industry-leading benefits administration platform. Our enrollment system is designed for employers like you who are looking to streamline their enrollment, administrative and compliance processes into one, convenient solution. With 24/7 online access, it makes choosing and administering your benefits easy. Additionally, your custom payroll file will be derived from the election data captured in FFenroll, plus the system is updated in real time so you always have the most recent information available.

Comprehensive Benefit Management System

Time is a precious commodity and we want to help you save more of it. Our FFenroll benefits system was designed to help customers streamline their enrollment, administrative and compliance processes into one, convenient solution. Easy to use and time-saving? Yes! It’s a win-win!

Dashboard & Custom Reporting 

Upon signing in to FFenroll, you will see a dashboard that includes an at-a-glance chart of your group’s enrollment data as well as customizable tabs for policy numbers and plan rules. You can also quickly access employee benefit files and enrollment history.

Plus, there’s no need for you to worry about creating report templates. With hundreds of established feeds, there’s a good chance we already have one made. If not, custom reporting is also available for your specific needs. All reports are generated in Excel format and can be filtered and sorted so you can easily gather all the data you need.

ACA Reporting Capability

Did you know that 90 percent of the data required for ACA reporting is living in your enrollment system? We’ve got you covered. We offer ACA solutions that integrate with FFenroll and most importantly, fit your needs.

Benefit Solutions Simplified

Conserve resources with benefits administration automation

Administrative Automation

Time is money. FFenroll allows you to conserve resources with task automation. Our administrative dashboard includes time-saving features such as a quick glance open enrollment chart, customizable tabs for policy numbers, plan rules, and easy access to employee benefit files and enrollment history.

Flexible benefits administration

Industry Leading Flexibility

With new and innovative products trending in employee benefits, FFenroll is designed to handle complex plan designs and benefit offerings with ease.

Standardized benefits administration reporting

Standardized Reporting

Reporting made easy! Our system includes a comprehensive set of built-in reports that administrators can use out of the box or customize as needed with features such as controlled access, simple point-and-click usability, point-in-time reporting, change reporting, drill-down filtering, and multiple output formats.

ACA Compliance Suite

ACA Compliance Suite

Our system offers the capability to provide ACA solutions. Ninety percent of the information required for ACA reporting lives in your enrollment system. Your benefits live here, and compliance should, too.

Reimbursement Accounts

We provide cost-effective methods to manage plans and maximize pre-tax contributions.  There are a few IRS-approved plans available to help employees save on taxes and increase their spendable income. These plans include Health Savings Accounts, Flexible Spending Accounts, Limited Purpose Flexible Spending Accounts and Dependent Day Care Accounts. Each account offers different tax advantages for different purposes, such as medical and daycare expenses.

Health Savings Accounts

Health Savings Accounts (HSAs) were created to help control healthcare costs. They provide a savings vehicle that allows participants to set aside money to pay for higher deductibles associated with lower monthly premium High Deductible Health Plans. The money saved in monthly insurance premiums may be set aside for eligible medical expenses incurred in the future. Balances roll over from year-to-year earning interest along the way.

We partner with trustee banks to offer a no-fee arrangement for HSA administration, which allows us to provide customer service to all your HSA participants as well as employees who participate in Dependent Day Care and Limited Purpose Flexible Spending Accounts.*

 *The no-fee arrangement is applicable only when the participant goes on the portal and elects to not receive a paper statement. Please note that some trustee banks charge fees for various services.

Flexible Spending Accounts

One component of our Section 125 Flexible Benefit Plan that offers convenient before-tax savings options is the Flexible Spending Account (FSA). Employees determine a sum of money to set aside into an account on a pre-tax basis to cover the cost of qualified expenses associated with these two account options:

  • Medical Expense Reimbursement Accounts that cover out-of-pocket health care costs like deductibles and co-pays.
  • Dependent Day Care Expense Reimbursement Account allocations cover the cost of childcare or elder care to allow an employee and/or spouse to continue working.


We provide record-keeping services to more than 40,000 flexible spending account participants. As an employer, you can expect us to provide the following:

  • Reconciliation of vouchers on accounts that have been properly funded, and claims processed as soon as possible with an average turnaround of three to five business days from the date all required claim information is received.
  • Notification of remaining balances in accounts with each payment and at the end of the plan year
  • Monthly activity report to bookkeeper as requested
  • Submit monthly billing to payroll and assist with account reconciliation

We take pride in our FSA services and are committed to providing your employees and FSA participants with the excellent customer service they deserve.

Limited Purpose Flexible Spending Accounts

A Limited Purpose Flexible Spending Account (LPFSA) works together with a Health Savings Account to further maximize tax savings. By establishing an LPFSA, employees can save money on taxes by using the account for eligible dental and vision expenses while preserving HSA funds for other purposes.

Funds can be accessed by submitting a claim or paying for expenses up front with a First Financial benefits card. If employees choose to submit a manual claim, reimbursement will be either mailed to them or directly deposited into their bank account.

Dependent Day Care Accounts

The Dependent Day Care Reimbursement Account (DDC) reimburses expenses associated with dependent care for either a dependent child under age 13 or an adult dependent who is incapable of self-care. Participants set aside a predetermined amount each plan year that they can use to reimburse themselves for costs associated with daycare, babysitters, and nannies. Money can be reimbursed a number of ways included via paper check or direct deposit.

Participants can also use a benefits card to pay for expenses; however, they will need to keep track of account funds. DDC funds are deposited to the account per pay period (not loaded upfront), so the card may be declined if there isn’t enough money in the account.

Reimbursement Accounts Resources

 We offer the following extras for participants:

FSA and HSA interactive voice response

Interactive Voice Response

When Flexible Spending Account and Health Savings Account participants need to quickly access account information on the go, they can use our Interactive Voice Response system. It is an automated phone system for participants to retrieve balance inquiries, report lost, stolen or damaged benefits cards and review transactions. There is also an option to be transferred to a customer service representative if the issue requires more personalized attention.

FSA and HSA online store

Online Store

First Financial has partnered with the FSA Store and HSA Store to bring participants an easy to use online store to better understand and manage your reimbursement account. Participants can shop at the store for eligible items from bandages to wheel chairs and thousands of products in between, browse or search for eligible products and services using the Eligibility List, and visit the Learning Center to help find answers to questions.

First Financial Benefits Card

Benefits Card

Our convenient First Financial Benefits Card provides instant reimbursement, without your employees having to pay for their qualified expenses upfront and waiting for reimbursement. The Benefits Card can be used with Medical Flexible Spending Accounts, Dependent Day Care Accounts, Limited Purpose Flexible Spending Accounts and Health Savings Accounts. It reduces some paperwork and helps employees minimize the number of forfeitures at the end of a plan year.

Custom online resources for benefits management

Online Portal and Mobile App

We are pleased to provide custom online resources to plan participants.

Employee Benefits Center (EBC)

This is a custom website built specifically for your organization. It offers these great features:

  • Smooth navigation
  • Detailed information about benefits, voluntary product offerings, and employer programs
  • Section 125 Plan and Flex information
  • Important contact numbers and links
  • Downloadable forms and brochures
FSA and HSA Online Portal and Mobile App

Flexible Spending Account (FSA) and Health Savings Account (HSA) participants can conveniently view their account information online using our online portal and mobile app.

FSA Features

  • Account information
  • View card details and profile information
  • Submit FSA claims using an electronic claim form
  • View pending claims
  • Upload receipts and documentation
  • Receive alerts
  • Update direct deposit information

HSA Features

  • Request distributions
  • Invest in HSA funds
  • Make additional contributions
  • Pay a provider or pay yourself
  • Download tax forms


Our knowledgeable team of licensed professionals provide ongoing maintenance of your retirement plans.  

Retirement plan maintenance

Section 457 Administration

We administer both the IRC Section 3121 Social Security Alternative Program (PST) and Full-time Voluntary Section 457 plans thus providing maximum savings to you and additional tax savings to the employees.

  • Conduct annual surveys of financial products’ performance and status
  • Draft plan documents
  • Assure compliance with IRS rules and regulations for your group
  • Conduct annual audits in order to prevent overfunding
  • Assist you in the administration of unforeseen emergency requests by offering a recommendation based on current laws and regulations
  • Provide educational meetings and enrollments
  • Process and administer all 457 payroll deductions
  • Work with participants to gather documentation to support all unforeseen
  • emergency requests
  • Provide all necessary forms for plan implementation
  • Consolidated online billing and Electric Fund Transfer (EFT)
  • Maintain Deferred Compensation Agreements
  • Maintain account beneficiaries

403(b) Administration

We simplify the delivery of Section 403(b) Plans by assuming all administrative details and assuring compliance with IRS regulations. Here’s what you can expect us to handle for you:

  • Construct a written plan document that has IRS approval
  • More than 50 contract provider agreements allowing more investment choices for your employees
  • Provide an initial audit of existing salary reductions
  • Conduct annual audits in order to prevent overfunding
  • Provide annual notifications regarding 403(b) availability
  • Provide Universal Availability Notice to the employees about participation eligibility
  • Assume future liability for compliance of maximum exclusion allowance and documentation of all future annuity participants
  • Maintain ongoing compliance, provide standardized forms and provide assistance to both representatives and employees on proper completion
  • Salary Reduction¬ Agreement
  • Disclosure Statement
  • Hold Harmless Agreements
  • Obtain a database of solicitation agreements from agents
  • Process all annuity paperwork and prepare summary transmittal to payroll indicating all new participants and changes
  • Database available to employees of all representatives who are available to market annuities and enrolled and agreed to the Employer Groups “Rules of Solicitation”
  • Assist in administration of hardships: Work with participants to gather documentation to support all hardship requests
  • Assist participants with loan requests
  • Assist employees with establishing no-load funds and obtaining Hold Harmless Agreements
  • Provide education retirement seminars
  • Consolidated online billing and Electronic Fund Transfer (EFT)
  • Timely remittance as required by IRS regulations

Section 3121 FICA Alternative Administration & Record Keeping

The 3121 FICA Social Security Alternative Plan is an IRS-approved program that allows part-time, temporary and seasonal employees to contribute toward their retirement as an alternative to Social Security. Employees can contribute up to a specified amount on a pre-tax basis, helping them accumulate more rapidly since payment of taxes on contributions and earnings are deferred. Employees earn the market rate of return on their accounts and are 100 percent vested in the full account value with no penalty for withdrawal upon separation from employment after 12 consecutive months.

What does this mean for you as an employer? Social Security contributions for part-time, temporary and seasonal employees are eliminated. Plus, because we are experienced in 3121 administration, you have a team available to assist with plan setup, provide educational materials and answer any questions you or your employees have along the way.


Submission Process

Your designated benefits administrator enters the termination in the enrollment platform to submit all necessary information to generate COBRA notifications for employee and dependent qualifying events such as: 

  • Voluntary or involuntary terminations (excluding gross misconduct)
  • Reduction of hours
  • Loss of dependent coverage due to the death of an employee
  • Divorce
  • A dependent child who no longer meets the eligibility criteria

Our Responsibility

Once the information is supplied by an employer, we assume the responsibility of COBRA administration by:

  • Generating and mailing COBRA notifications
  • Sending out notifications using certificates of mailing, while also supplying a record of when and to whom notifications are sent
  • Supplying payment coupons to COBRA qualifiers who elect COBRA to track receipt of payment helping assure timely remittance and staying in compliance with the required time frame
  • Contacting carriers to reinstate coverage and remit premium payments to the carriers
  • Sending out termination letters due to non-payment of premium or the exhaustion of COBRA coverage
  • Notifying carriers of changes and/or termination in coverage
  • Sending out re-enrollment packets to active COBRA participants at plan renewals

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