How First Financial is Supporting Our Customers During COVID-19

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First Financial Group of America understands the coronavirus has had a major impact on the daily lives of our customers. We are actively monitoring the situation and have taken a series of steps to help keep our staff and work environments safe. The safety and well-being of our customers and team are always our top priority. We are prepared to continue serving you during this unsettled time. Here is how First Financial is supporting our customers during COVID-19.

Account Services
To provide you with uninterrupted service and the “best in class” responsiveness to client requests, we have implemented a completely remote work environment so employees can continue answering phone calls, processing claims and responding to emails.

Online Account Access
Flexible Spending Account and Health Savings Account participants can access account details online and via our FF Flex mobile app. You can view account balances, submit a claim and view the status of pending claims anytime, anywhere. The app is free to download on the Apple Store or Google Play.

FSA/HSA Store
Under these current circumstances, many of our customers are choosing to social distance themselves in order to limit potential exposure to COVID-19. Shopping online can be a convenient way to purchase the medical supplies you need to get through this period. Visit either FSAstore.com or HSAstore.com to view eligible products, services and seasonal deals.

We value client service at the core of what we do and are committed to keeping our service up and running for customers. If you have any questions, please reach out to your local Branch Manager or Account Representative for assistance as we continue to conduct business during these challenging conditions.

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