Contact Us

We know there are always questions that can't be fully answered on our web site or additional information that you may need. Select one of the links below for our customer service contact information.

Note: A flex reimbursement claim is generally processed in 1-5 business days after we receive your claim information.

Forms & Information

Download Flex Claim Forms

Reimbursement, Direct Deposit, Benefits Card and more


Flex Plan Packet

Gives you the fine details on flexible spending accounts

FSA Department

icon-questionFrequently Asked Questions

icon-phone(866) 853-3539

icon-fax(800) 298-7785

Mailing address:

First Financial Administrators, Inc.
Attn: FSA Department
PO Box 161968
Altamonte Springs, FL 32716


HSA Department

icon-questionFrequently Asked Questions

icon-phone(866) 853-3539

icon-fax(800) 298-7785

Mailing address:

First Financial Group of America
Attn: HSA Department
PO Box 161968
Altamonte Springs, FL 32716


American Fidelity HSA Department

icon-questionFrequently Asked Questions

icon-phone(800) 662-1113

icon-fax(844) 560-6754

Mailing address:

American Fidelity HSA Services
Attn: HSA Department
PO Box 268887
Oklahoma City, OK 73126


Customer Support

icon-questionFrequently Asked Questions

icon-phone(800) 523-8422

icon-fax(281) 847-8426

Mailing address:

First Financial Group of America
Attn: Customer Support
PO Box 670329
Houston, TX  77267-0329


Retirement/Investment Department

icon-questionFrequently Asked Questions

icon-phone(800) 523-8422

icon-fax(866) 265-4594

Mailing address:

First Financial Group of America
Attn: Retirement/Investment Department
PO Box 670329
Houston, TX 77267-0329


TCG Retirement Plans

icon-questionFrequently Asked Questions

icon-phone(512) 600-5221

icon-fax(888) 989-9247

Mailing address:

TCG Group Holdings
900 S Capital of Texas Hwy
Suite 350
Austin, TX 78746


COBRA Department

icon-questionFrequently Asked Questions

icon-phone(800) 523-8422, Ext. 7480

icon-fax(281) 272-7656

Mailing address:

First Financial Group of America
Attn: COBRA
PO Box 670329
Houston, Texas  77060




For Employers:

Billing Department

icon-questionFrequently Asked Questions

icon-pageContact Form

icon-phone(800) 523-8422

icon-fax(281) 847-8426

Mailing address:

First Financial Group of America
Attn: Billing Department
PO Box 670329
Houston, TX  77267-0329


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Phishing Alert: First Financial has verified that phishing attempts have been made on some of our customers. "Phishing" is an e-mail threat where fraudulent e-mails appear from a well-known company and ask you to provide information or click on a link. Customers have reported receiving e-mails appearing to be from First Financial employees requesting that they click on a link to pay an invoice. These e-mails have not been sent from First Financial and are not legitimate. PLEASE DELETE THE MESSAGES IMMEDIATELY AND DO NOT RESPOND TO THEM. Simply clicking the link in a spoofed e-mail can be dangerous, even if you do not complete the action. If you have received these emails, please reach out to your IT department to do a scan on your system.