Enrollment & Benefit Plan Information
What is my password?
- FFenroll Users
Please first try the Forgot Password link. If the link does not work because your account is locked, contact the Help Desk at 855-523-8422. - Cypress Fairbanks ISD, Dayton ISD, and Huffman ISD Employees
You will use Benefit Solver. Please first try the Trouble Logging In? link. If the link does not work, contact the Help Desk at 855-523-8422.
Who can I call for enrollment assistance?
Contact the Enrollment Assistance Center at 855-765-4473.
Where can I see my benefit plan information and what my plan covers?
Go to the Employee Benefits Center, enter your employer name, and click Benefit Plans & Premiums. Your carrier contact information is listed there. Order replacement cards directly from the carrier.
Where can I order a new dental or vision card?
Go to the Employee Benefits Center, enter your employer name, and click Benefit Plans & Premiums. Your carrier contact information is listed there. Order replacement cards directly from the carrier.
I signed up for benefits recently, but my doctor’s office says my coverage is not active.
Eligibility files are sent to carriers weekly. It can take up to 10 business days for carriers to process updates. If you need immediate care, please contact your local FFGA branch office for assistance.
Can I make a change to my benefits mid-plan year?
- Benefits deducted on a pre-tax basis can only be changed mid-plan year if you have experienced a qualifying life event change. Make sure to report life event changes within 31 days of the event.
What are eligible life event changes?
The following life event changes allow for mid-year changes to your benefit plans and must be reported and changed within 31 days of the event date:
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- Change in employee’s legal marital status
- Change in number of tax dependents
- Change in employment status that affects eligibility
- Dependent satisfies or ceases to satisfy eligibility requirements
- Change in residence that affects eligibility
- Judgment, decree, or court order dictating provision of coverage
- Entitlement of Medicare or Medicaid (Unreimbursed Medical only)
Filing Claims
Who do I contact to file a disability, cancer, accident, or hospital indemnity claim?
Contact your local FFGA branch office:
- Arizona: 602-910-4870
- Central and South Texas: 800-672-9666
- North Carolina/South Carolina/Virginia: 800-924-3539
- Houston: 800-523-8422
- Louisiana: 866-541-5096
- Montana: 800-365-3860
- Dallas and North Texas: 800-883-0007
- West Texas: 888-580-8015
- El Paso Area and New Mexico: 800-365-3860
Accessing Your FSA, HSA, and Account Information
Where can I access my Flexible Spending Account (FSA), Health Savings Account (HSA) or Dependent Care Account (DCA)?
Navigate to the FFGA FSA/HSA Portal.
Where can I find my account balance? (FSA, HSA, or DCA)
You can view your balance on the FFGA FSA/HSA Portal or by downloading the FFmobile Account App (available on the App Store or Google Play Store).
What is the FSA mobile app?
The FFmobile Account app is available for download through the App Store or the Google Play Store.
Where can I access my HSA tax documents?
HSA tax documents can be found on the FFGA FSA/HSA Portal.
FSA/HSA Transactions, Reimbursements & Debit Card
What are eligible FSA items?
You can search eligible FSA items by navigating to the FFGA FSA/HSA Portal and scrolling down to the “What can I buy with My FSA?” section.
How can I file an FSA reimbursement?
Complete the reimbursement form (available here) and submit it with supporting documentation using one of these methods:
- Upload to the FFGA FSA/HSA Portal
- Email: [email protected]
- Mail: First Financial Group of America, FSA Department, PO Box 161968, Altamonte Springs, FL 32716
- Fax: 832-500-3106
How can I set up direct deposit for my FSA/HSA?
You can set up direct deposit directly on the FFGA FSA/HSA Portal.
Why do I have to submit receipts/documentation for FSA transactions?
The IRS requires every transaction to be substantiated. The Benefits Debit Card assumes eligible purchases at many locations, but often the transaction data does not include item-level detail. This triggers a request for documentation so the expense can be verified as eligible.
Why do transactions go through if they’re not actually approved?
The card works at locations (grocery stores, pharmacies, chiropractic offices, etc.) that sell both eligible and ineligible items. It approves the transaction at the time of purchase but may later request substantiation.
Why was my FSA claim denied?
You can view the denial reason by logging into the FFGA FSA/HSA Portal.
Common reasons include: – Service was not performed within the plan year dates – Pre-payment of services (including labor and delivery fees) – Services requiring a Letter of Medical Necessity (examples: weight loss medications like Ozempic/Wegovy, hormone therapy, varicose vein removal, Oura rings, etc.) – Online doctor letters obtained through self-attestation.
What needs to be included in the documentation to substantiate expenses?
- Original date of service or expense
- Description of service rendered or expense
- Charges for the service or expense
- Provider of the service or expense
- Recipient of the service or expense
How long do I have to make prior year contributions to my Health Savings Account (HSA)?
You may contribute to your HSA for the prior year up until the annual tax filing deadline (typically April 15) of the following year.
Where can I report my Benefits Debit Card as lost or stolen?
Log into your account, click your name in the top right corner, select Debit Card, and report it there. You may also call 866-853-3539, Option 1.
What is CIP?
The Customer Identification Program (CIP) is a federal mandate requiring financial institutions to verify the identifies of individuals seeking to open new bank or savings accounts enacted by the U.S. Patriot Act.
You must pass CIP to open a HSA. The bank will request copies of your Social Security Card, current utility bill, state issued identification card, recent W2s, and other forms of documentation listed in the letter from the bank.
COBRA
What are COBRA qualifying events?
- Termination of employment
- Reduction in hours of employment
- Covered employee becomes entitled to Medicare
- Divorce or legal separation from the covered employee
- Death of the covered employee
- Loss of dependent child status
Who do I contact if I have not received my COBRA packet?
- Contact our COBRA department at 1-800-523-8422, Option 4.
When are my COBRA payments due?
- Please refer to you COBRA packet for the specific due day you must pay your COBRA premium. COBRA payments must be post marked by the due date.
- If the payment is not post-marked by the due date, the coverage will be cancelled with no exceptions.